Your privacy is critically important to us. Entrusting us with it is a noble gift. We greatly value that trust and do our best to earn it again and again. At, we have a few fundamental principles:

  • We try to make your experience as as comfortable for you as you would like it to be. Part of how we help you is by assisting you in finding a therapist to work with and by facilitating your interaction with a therapist. That sometimes entails asking you to input personally identifiable information, including when you set up an account, but perhaps at other times, too. We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)
  • When you set up an account, you are given an option to disguise your identity to your therapist by using a username. Unless you decide to share it, your therapist never needs to know your name.
  • We don’t examine your personal information or share it with anyone except to help you use our portal to its maximum, comply with the law, monitor proper use of our site, develop our products, or protect our rights.
  • We don’t store personal information on our servers unless required for the ongoing operation of one of our services.
  • In our site, we aim to make it as simple as possible for you to control what’s visible to the public, seen by search engines, shared with your therapist, kept private, and permanently deleted.

Below is our privacy policy, which incorporates these goals. If you have questions about deleting or correcting your personal data please contact us at

We are the operators of (“”). It is our policy to respect your privacy regarding any information we may collect while operating our websites and/ or apps.


Like most website operators, may collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.’s purpose in collecting non-personally identifying information is to better understand how’s visitors use its website. From time to time, may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. may also collect statistics about the behavior of visitors to its websites. For instance, may monitor the most popular therapists or client locations. may display this information publicly or provide it to others. However, does not disclose personally-identifying information other than as described below.

When you browse our website, we might also automatically receive your computer or device’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. also might collect potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments or feedback. only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities. We are only human (or computers) and cannot guarantee that your information will be masked appropriately. It is in our best interest, as well as yours, for us to do a really good job at it. Yet, if something happens, within our control, or outside of it, you agree not to hold us responsible.

Certain visitors to’s websites choose to interact with in ways that require to gather personally-identifying information. In each case, collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with The amount and type of information that gathers depends on the nature of the interaction. For example, we might ask visitors who sign up for an account to provide their name, address, phone number, email address, and other information. This information is kept private to the best of our ability and not made available to other users or members, including therapists, unless you desire it to be. We are only mortal (or programmed by mortals) and cannot absolutely guarantee that your information will be masked appropriately. It is in our best interest – as professionals, and as human beings - as well as in yours, for us to do a fantastic job at it. Yet, if something happens, within our control, or outside of it, you agree not to hold us culpable.

Some visitors to may choose to interact with others, specifically therapists, by sending and receiving Private Messages. These messages are confidential and keeping them private is integral to how we work. We work hard to gain, maintain, and increase your trust in us, our platform, and our ability to help you get help with some of life’s most difficult situations. At the same time, we reserve the right to monitor any private message in case we suspect danger, criminal activity, or a violation of our site’s terms and conditions or policies. For technicalities, we don’t want to be bound by a specific reason, so we reserve the right to monitor any message and all messages for any reason, or for no reason at all. We are telling you this in good faith and won’t abuse your confidence in us. It is an honor that you trust us and we are very intent on keeping your thoughts, feelings, ideas, and messages private and secure. Like before, we are only people (or made by people), so if anything happens, within our control or outside of it, you agree not to get upset at us or hold us responsible.

Those who engage in transactions with – by purchasing a therapy plan, for example – are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. When you provide us with personal information to create an account, complete a transaction, or verify your credit card, we imply that you consent to our collecting it and using it for that specific reason.

When you sign-up for an account, you use your real name and some identifying information, like discussed above. That information might be made available or accessible to the administration of You can sign up with a username that becomes which is what you use on the site. Independently operating therapists, including the one you work with, will not see your name unless you choose to share it. They will know you only by your user name – unless you want to tell them your name or identity with them. As above, it is in our best interest to use that information in good faith and respect of your privacy. We are only humans (or humanoids) and if anything happens to that information, outside our control or within it, you agree not to hold us responsible.

With your authorization, we may also obtain information about you from other sources. For example, if you create or log into your account through a social media service (like Google), we will receive information from that service (such as your username, basic profile information, and friends list) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Email marketing: With your permission, we may send you emails about our site, new products and other updates.


How do you get my consent?

Some of your consent is explicit and is given by just by browsing our site. When you provide us with personal information to sign up for an account, become a member, or verify your credit card, we imply that you consent to our collecting it and using it for that specific reason.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at


We may disclose your personal information if we are required by subpoena, government action, or law to do so, or if you violate our Terms of Service.


All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our site and its service providers.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our site’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. uses cookies to help identify and track visitors, their usage of website, and their website access preferences. visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using’s websites, with the drawback that certain features of’s websites may not function properly without the aid of cookies.


Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by and does not cover the use of cookies by any advertisers.


If, or substantially all of its assets, were acquired, or in the unlikely event that goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of may continue to use your personal information as set forth in this policy.

If our site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell services or products to you.


We reserve the right to modify this Privacy Policy at any time, so please review it frequently.

Changes and clarifications will take effect immediately upon their posting the revised policy. Although most changes are likely to be minor, encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at